FAQ

ORDER STATUS

Each candle is poured to order and requires approximately 2 weeks for production and curing. Your purchase today secures your spot in our first batch release.

Shipping

Orders ship immediately after the 2-week creation window. You’ll receive tracking as soon as your candle leaves our studio.

Once shipped, delivery typically takes 5–7 business days. A tracking email will be sent so you can follow your package every step of the way.

If your tracking shows “delivered” but the package hasn’t arrived yet, don’t worry — USPS may occasionally scan items early. Please allow up to 2 additional business days for final delivery.

RETURNS & EXCHANGES

You can review our full return policy here.

WHOLESALE INQUIRIES

We’re excited that you’re interested in partnering with us!

If you’d like to carry our products in your store, please email info@coventryhaus.com with your business name, website, and EIN.

We’ll respond within 48 hours.

FUNDRAISING OPPORTUNITIES

We love collaborating with organizations to create beautiful and effective fundraisers!

Send an email to info@coventryhaus.com, and we’ll reach out within 48 hours to discuss details.

CANDLE CARE TIPS

Trim Your Wick — Each candle arrives pre-trimmed. Before every burn, trim the wick to ¼ inch to ensure a clean, even flame.

First Burn — Allow your candle to burn for 3–4 hours the first time until the melted wax reaches the edges. This prevents tunneling and ensures an even burn throughout its life.

Burn Duration — Limit each burn session to no more than 4 hours. Burning longer may cause soot buildup or a “mushroom” on the wick.

Draft-Free Zone — Keep your candle away from fans, vents, or open windows. Drafts can cause uneven burning and excess smoke.

Safety Stop — When only ½ inch of wax remains, it’s time to stop burning your candle.

Repurpose the Vessel — Once finished, clean and reuse your candle jar — they make great containers for décor, plants, or small items!

Note: Natural fragrance ingredients like citrus oils, cinnamon, and vanillin may slightly alter the color inside the vessel over time — this is normal.

If soot appears, extinguish the flame, trim the wick to ⅛ inch, and relight after cooling.

Remember, scent strength varies — single-wick candles are best for small spaces, while multi-wick candles fill larger rooms.

To correct tunneling, allow your candle to burn long enough (about 3–4 hours) for a full wax pool to form.

Candle care tools are for adult use only. Wick trimmers have sharp edges — please keep them out of children’s reach.

STILL HAVE QUESTIONS?

We’re happy to help! Reach out anytime at info@coventryhaus.com.