Wholesale Policy
1. Account Application
All wholesale accounts must be approved prior to ordering. Applicants must submit a completed wholesale registration form, along with a valid business license, resale certificate, or tax ID number where applicable. We reserve the right to approve or decline any wholesale application at our discretion.
2. Order Minimums
- Opening Order Minimum: $280
- Reorder Minimum: $280
Orders below the minimum will not be processed as wholesale orders.
3. Pricing
Wholesale pricing is available exclusively to approved accounts and is confidential. Approved accounts will receive access to our current wholesale price list upon approval. Pricing is subject to change without notice; the price in effect at the time of order confirmation will apply.
4. Payment Terms
We accept the following payment methods: Credit/Debit Card, ACH / Bank Transfer, Wire Transfer, and Net Terms (Invoice, for approved accounts). Full payment (or agreed deposit, if applicable) is due at the time of order confirmation unless Net Terms have been extended.
5. Lead Time
Standard production and processing lead time is 7–10 business days from order confirmation. Custom or private label orders may require additional lead time, which will be communicated at the time of order.
6. Shipping
Shipping costs are calculated based on order weight, destination, and carrier rates, and are the responsibility of the wholesale buyer unless otherwise agreed. Buyers may use their own shipping account/carrier if preferred. Risk of loss transfers to the buyer upon shipment.
7. Private Label & White Label
Private label and white label options are available for qualified accounts, subject to minimum order requirements and lead times, which may differ from standard wholesale terms. Please inquire directly for details.
8. Custom Collaborations
We welcome custom collaborations, including fragrance naming, vessel curation, and wax melt sets, upon request. Custom projects may require a separate agreement, minimum order quantity, and lead time.
9. Damages & Discrepancies
Any damaged goods or order discrepancies must be reported within 2 business days of delivery, with photo documentation, to info@coventryhaus.com. Claims submitted after this window may not be eligible for replacement or credit.
10. Returns & Cancellations
Wholesale orders are final sale and not eligible for return due to the custom/handmade nature of our products, except in the case of manufacturer defect or shipping damage. Order cancellations must be requested within 12 hours of order confirmation; cancellations after this window, or after production has begun, may not be eligible for a refund.
11. Resale & Territory
Products purchased at wholesale pricing are intended for resale only through the buyer's approved retail location(s) and/or website. Resale on third-party marketplaces (e.g., Amazon, eBay, Walmart Marketplace) is not permitted without prior written consent from Coventry Haus. We do not currently enforce a formal Minimum Advertised Price (MAP) policy, but reserve the right to introduce one in the future with notice to active wholesale accounts.
12. Contact
For all wholesale inquiries, questions, or support, please contact info@coventryhaus.com. Our team will respond within 1–2 business days.